Shipping Policy

Shipping Policy

Thank you for shopping with Nuvellabag. Below you will find information about our processing times, shipping destinations, delivery estimates, and shipping fees.

Shipping Destinations

We currently ship to the following countries and regions:

United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

Shipping availability may vary depending on the product and delivery address. The available shipping options will be displayed at checkout.

Processing and Delivery Times

Processing Time Estimated Shipping Time Shipping Fee
1–3 business days 10–15 business days Free on orders over $100 USD

Total estimated delivery time is calculated as follows:

Processing Time + Shipping Time = Total Delivery Time

Most orders are expected to arrive within approximately 11–18 business days after the order is placed.

Please note that this is an estimate rather than a guaranteed delivery date.

Free Shipping

We offer free standard shipping on orders with a merchandise subtotal of $100 USD or more, after discounts and before applicable taxes.

For orders below $100 USD, the available shipping fee will be calculated and displayed at checkout before payment.

Processing Time

Processing time begins after your order has been successfully placed and payment has been confirmed.

Orders are normally processed within 1–3 business days. During this period, we verify the order information and inspect the products before dispatch.

Processing may take longer during:

  • Holidays and promotional periods

  • High-volume sales events

  • Product launches

  • Address or payment verification

  • Unexpected inventory delays

Business days do not include weekends or public holidays.

Shipping Time

Shipping time begins when your order has been dispatched, not when the order is placed.

Estimated shipping time is normally 10–15 business days. Delivery may take longer due to circumstances outside our control, including:

  • Incorrect or incomplete delivery addresses

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • Remote delivery locations

  • Unforeseen transportation disruptions

Shipping Carriers

Depending on the destination and fulfillment location, orders may be delivered through carriers or logistics partners such as USPS, DHL, YunExpress, SF Express, or their local delivery partners.

The carrier used for your order will depend on the destination, product availability, and selected shipping service.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information when available.

Please allow several business days for the tracking page to begin displaying updates. Some international shipments may be transferred to a local delivery partner for final delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Nuvellabag is not responsible for delivery delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, VAT, or other local taxes imposed by the destination country or region.

Unless these charges are explicitly shown as included at checkout, they are the responsibility of the customer. Customs requirements and charges vary by destination, and we recommend contacting your local customs authority for further information.

Nuvellabag does not control customs processing times or charges imposed by local authorities.

Delayed or Missing Packages

If your tracking information has not been updated for an extended period or your package has not arrived within the estimated delivery window, please contact us with your order number.

We will review the shipment information and contact the delivery partner when appropriate. A delayed tracking update does not necessarily mean that the package has been lost.

Split Shipments

If an order contains multiple products, the items may occasionally be dispatched separately. In this situation, you may receive more than one tracking number and the packages may arrive on different dates.

You will not be charged additional shipping fees because an order is divided into multiple shipments.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us through the contact information provided on our website. Please include your order number so we can assist you more efficiently.